Reporting and mediation

Principle

If the space does not match its listing (area, essential amenities, access), report it from your booking, preferably within 24 h of the start of use.

Handling

ORC forwards your report to the Operator, who is responsible for the space and party to the contract and must reply. ORC follows the exchange and helps find an amicable solution; the solution (replacement, goodwill gesture, refund) lies with the Operator.

ORC is not a party to the rental contract and does not guarantee performance of the service. You keep all your legal rights and remedies against the Operator (including those under law 31-08 for consumers).

After a report

An Operator subject to repeated well-founded reports may be downgraded, suspended or removed from the platform.